FAQ

Frequently Asked Questions

Find answers to our most commonly asked questions below. If you can't find what you're looking for, please contact us.

Are your products handmade?

Many of our pieces are handmade or carefully curated from selected partners. We take pride in offering unique, high-quality accessories and jewellery.

What materials do you use?

Each product description includes details about the materials used (e.g., stainless steel, gold-plated, vegan leather, etc.). Feel free to contact us if you need more details.

Can I request custom pieces?

At the moment we do not offer custom-made items, but we’re always happy to hear your ideas. Email us at info@thedeon.com.

Where do you ship?

We currently ship within Cyprus only. Shipping to Greece and other countries will be available soon.

How much does shipping cost?

• Standard Shipping Fee: €3.50
• FREE Shipping for all orders over €75

How long does delivery take?

Orders are delivered within 1–3 business days after dispatch. You’ll receive a tracking number once your order is on its way.

What payment methods do you accept?

We accept payments via:
• Credit/Debit Cards
• PayPal
• Apple pay

Is my payment secure?

Absolutely. All payments are processed through trusted, encrypted platforms such as Shopify Payments and PayPal.

Can I return or exchange an item?

Due to hygiene reasons, we do not accept returns or exchanges on jewellery or accessories unless the item is faulty.

What if my product is damaged or defective?

Please email us at info@thedeon.com within 3 days of receiving your order, including a photo of the issue. We’ll arrange a replacement or store credit.

Do your products come in gift packaging?

Yes! All items are carefully packaged in our signature DEON pouches or dustbags. Branded boxes will be available soon.

Can I add a gift note?

Of course! Just leave your message in the notes section at checkout, and we’ll include it in the package.

Still have questions? Reach out to us at info@thedeon.com – we’ll get back to you within 1–2 business days.